How much is shipping?

We charge a flat rate of $6.99 per order within the United States.

How long does delivery take?

Orders are processed in 1–3 business days. Shipping takes 1–6 business days depending on location. Total estimated delivery time is 2–9 business days.

Do you ship internationally?

No. We currently ship within the United States only.

Can I cancel my order?

Yes. Orders can be canceled within 8 hours of purchase. After that, the order may already be in processing.

Can I change my shipping address?

Address changes are possible within 8 hours of ordering. Contact us as soon as possible at support@shoprbz.com.

How can I track my order?

Once shipped, you will receive a confirmation email with tracking information (if available).

What is your return policy?

We offer a 30-day return policy from the delivery date.

Is return shipping free?

Yes. We provide a prepaid return label. There are no restocking or warehouse fees.

How long does it take to receive a refund?

Refunds are processed within 5–7 business days after we receive your return.

What payment methods do you accept?

We accept PayPal and major credit/debit cards including Visa, Mastercard, American Express, and Discover.

Is my payment secure?

Yes. Payments are processed securely through trusted third-party payment providers.

Shoprbz

56053 Snow Goose Rd, Bend, OR 97707-2357, United States

Email: support@shoprbz.com

Support Hours: Mon–Fri, 8:00 AM – 5:00 PM (Pacific Time)